Cancellation Policy

Cancel at any time by sending a message

To cancel, send a message. Write to support@footrand.co.za, or use the contact form on this website and choose “Cancel my shop subscription”. Tell us the shop name and the email you used to pay. We do not need a phone call or a visit to the store.

You can cancel on any day. You are not locked in and there is no extra fee to cancel.

What happens after you cancel

We stop the recurring Paystack charge so you are not billed again. We take the shop off the walker map when the subscription ends. If you ask us to take the listing down sooner, we will.

Amounts already paid are not refunded. That is set out in the Refund Policy on this website. Cancelling only stops future months.

Who can cancel

The person who listed the shop, or someone else who can bind that business, may send the message. If we cannot match the request to a live membership, we will ask for a detail that proves you speak for the shop.

Walker accounts

Walkers do not have a shop subscription. You can delete a walker account in the app at any time. That is not a membership cancellation. See the delete account page on this website.

Law and contact

South African law applies. Nothing in this policy takes away a right you have under the Consumer Protection Act that cannot be limited by contract. The current version lives on the Cancellation Policy page on this website. Write to support@footrand.co.za.